Air Canada Elevates Holiday Travel Experience
MONTREAL, Dec. 20, 2024—Air Canada is set to enhance the travel experience for more than 2.2 million customers as the holiday season approaches. With plans to serve over 18,000 flights to 160 destinations, the airline is committed to infusing festive cheer into every aspect of the journey.
A Festive Welcome at the Terminal
Passengers flying with Air Canada will be met with extra support at various stages of their journey. The airline has increased the number of customer service agents at airports to assist travelers, ensuring a smooth travel experience. Tom Stevens, Vice President of Canadian Airports and Customer Experience Strategy, emphasized the airline’s dedication to exceptional service, particularly during the bustling holiday season.
Beginning December 16, travelers at major Canadian airports will be greeted with complimentary festive snacks, including Biscoff Cookies and TWIGZ pretzels, providing an extra touch of holiday spirit.
Enhanced Onboard Experience
Air Canada is making the journey even more enjoyable by offering complimentary beer and wine on all domestic and U.S. flights. This new addition to the in-flight service allows customers to raise a toast to their travels while enjoying premium snacks and entertainment.
- Complimentary beer and wine on domestic and U.S. flights
- Chef-inspired menus and free in-flight entertainment
- New holiday-themed entertainment titles for all ages
These offerings are part of Air Canada’s continuous efforts to enhance its in-flight services, alongside an array of entertainment options for both young and adult passengers.
Technology Meets Travel Ease
The Air Canada mobile app has been upgraded to provide convenient travel updates, from flight status to gate changes. The app’s latest features, like digital boarding passes and real-time baggage tracking, ensure customers have everything they need at their fingertips.
The introduction of Apple’s Share Item Location feature streamlines baggage location in the event of a delay, boosting travel confidence. Additionally, Aeroplan members can take advantage of Air Canada’s latest promotions, adding value to their travel experience.
Looking Forward to 2025
Beyond the holiday season, Air Canada plans to roll out more upgrades in 2025, including the launch of fast, free Wi-Fi for Aeroplan Members on North American flights. These innovations signify Air Canada’s dedication to enhancing customer satisfaction through continuous improvements and new features.
As the airline reunites families this holiday season, its commitment to providing a memorable travel experience remains unwavering, making it a top choice for travelers.
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