A delay ensued for an Air Canada flight, when a passenger opened and fell through one of the aircraft’s doors. The incident occurred while the 777-300ER was parked at the gate at Toronto Pearson International Airport. Despite initially boarding without apparent distress, the passenger deviated from proceeding to their seat and instead opened a door on the opposite side, falling onto the apron and sustaining injuries.
Emergency services promptly responded to attend to the injured passenger. The Greater Toronto Airports Authority (GTAA) collaborated with the airline, Peel Regional Police, and Peel Emergency Medical Services (EMS) to provide necessary support.
According to Peel Regional Police, the passenger was “in a state of crisis” during the incident but suffered relatively minor injuries upon falling. Following the event, the individual was apprehended and transported to a medical care facility for treatment.
The affected Air Canada Boeing 777-300ER was originally scheduled to depart for Dubai International Airport (DXB) on flight AC 56 at 21:35 on January 8, 2024. However, due to the incident, the flight eventually departed eastward at 3:27 on January 9, landing at DXB in the early morning hours of January 10. The subsequent day’s flight, initially set to depart YYZ at 21:35, also experienced a delay, taking off at 7:01 on January 10 and arriving at DXB at 4:54 on January 11.